All custom commands deleted

[jamtime]

All of the custom commands for my account were deleted. I have Nightbot connected to my twitch, but I don’t stream. I do have it connected to discord however, and it is used very often there. Does using the bot regularly in discord not omit my account from pruning? Also, can the commands be restored from a backup or something? We started having issues with it about a week ago.

[notjoker28]

Hi @jamtime, Sorry this has happened to you. The relevant information you need can already be found in existing post threads, please search the forum before posting

@Emily

If you lost personal custom commands when you shouldn’t have, you can try the following:

@Emily

The only thing I can suggest is to try your luck by contacting the dev directly, select Account Issue or Other, then Nightbot, and plead your case.

Keep in mind that your personal custom commands aren’t commands you added to other streamer’s instances of Nightbot, those aren’t gone (unless the streamer was inactive as well), you just temporarily lost access to them.

If when you were on the dashboard under your name—meaning that at the top right corner you only see your profile picture, your profile picture isn’t on the bottom right of the streamer’s—you had custom commands, then your custom commands have wrongly been pruned.
If however you only worked on other streamers’ dashboards and added your commands only there, then your account was properly flagged as inactive. Adding back a manager isn’t an heavy task, just ask the streamers to add you back if you haven’t gotten access back to them already. Don’t bother the dev in that case.