Some of the BTTV emotes dont appear to me

[kurzix1]

As you can see in the image, some of the emotes works and others dont, like GIGACHAD, OMEGADANCE, Stare, etc.

Anyone know how to solve this problem?

I have already re-installed BTTV, cleared cache and cookies, tried another browser and tried re-toggling the emotes settings

[Emily]

Hey @kurzix1!

I suspect these emotes aren’t on BetterTTV for that channel, I suggest you reach out to them to ask what extension they’re using for emotes.

[bismarcksd]

Same is happening to me. My personal emotes are no longer showing on any twitch channel. And no, the twitch channel does not need to have the emotes, as they are my personal ones. Talked to mods and the channel owner and they haven’t done anything.

[Emily]

Hey @bismarcksd!

Then it’s not the same issue.
Have you checked your subscription status? Are you still subscribed?

[bismarcksd]

yes.
that was the first thing I checked.

[Xoanon]

I can confirm, have the same problem for a few days now, my personal emotes are no longer showing. If I select them there is a blank space (not loading image).
Have tried the usual cache things, then stumbled upon this thread, so I am not alone. My subscription is also still active.

[Emily]

@bismarcksd would you be so kind and move to the following topic as it properly relates to your issue:

BTTV Pro Personal Emotes Not Showing/Working

I cleared my cookies/cache in Firefox the other day and since then my BTTV personal emotes have not been working most of the time. Occasionally 1 or 2 will work in a channel, but generally none of them work. I’ve gone through my FFZ and BTTV settings and believe I have them to what they were before, or at least close. I also was not able to see any errors when opening the CTRL + Shift + K debug menu. This is what it looks like when I try to search/use a personal emote. Typically it’s just the …

[Emily]

@bismarcksd

bro are you a mod?
Please stay in your lane. You don’t get to tell me what or where to post.
It seems you’re trying to be the nightdev police with zero understanding.

I invite you to read the guidelines, have a good day!

[kurzix1]

The emotes appear on the stream chat so im pretty sure they have them enabled, but i tried using Chatterino to see if it works and still i cant see just some of the emotes

[Emily]

There are other extensions that offer extra emotes on Twitch, I think this must be the case here, that’s why you can’t see them, because they rely on another service, that’s why I suggested you talk with the other people to know which extension they’re using.

You can check the channel’s BetterTTV emotes at:

https://betterttv.com/channels/USERNAME

The emotes you can’t see shouldn’t be on the list, if they are then it’s a bug, but until you’ve checked we can’t tell if it’s an issue or not.

[kurzix1]

Just checked and the channel dont have the emotes on the list, so yeah it can be another extension, thanks