Nightbot won't auto assign roles

The Nightbot role is above all others, my mods have spoken in my chat recently, and still, it just will not auto-assign the role. Help?

Hey @dietdrscrub!

Does Nightbot have the Manage Roles permission, and have your mods linked their mod profile from the streaming platform (Twitch or YouTube) to Discord?

Yes to both, currently I’ve just manually assigned roles to them. It’s through Twitch btw just to be more specific.

This is odd, I’m afraid I don’t have the solution right now, but someone else might have… Sorry.

Can you provide us with your Discord server id + Nightbot account id?

Are you just asking for my like the name of my server and the name of my account at Nightbot. tv? (spaced because it doesn’t allow links)

Names do not allow us to lookup your information.

https://support.discord.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID-

To get your Nightbot account id you can go to Nightbot

Nightbot ID: 6019d00965f3582dc6f45cce

Server ID: 806288116805533776

It looks like Nightbot is operating normally for your Discord server:

The moderators of this channel are: goldflareon47, nightbot, cutebydaylight.
This channel does not have any VIPs.

cutebydaylight is not a user on your Discord server, and iv_faithful retains their moderator role until they speak in your Discord server again.

But I had to manually mod them also IV faithful and Cute are the same person, she just changed her twitch. They have the mod role because I had to give it to them myself. I’ve had them try leaving and rejoining, but nothing happens. Granted IV/Cute idk if her stuff is linked, but Flareon is for sure.

goldflareon47 was already assigned the moderator role, so there is nothing to sync. iv_faithful does not have their Twitch account linked to Discord, so Nightbot is unable to sync them.

Yes, I’m aware he already had the role. But we’ve tested multiple times having him leave and rejoin and it doesn’t give him the role back

He would need to join without the role, type in chat, and wait 15 minutes for the sync to occur.

Alright, I’ll give that a try later and get back to you

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