My twitch mods can't save songs to my playlist

I myself can save any song to my playlist using “!songs save” or “!songs steal”. But if one of my mods tries to use one of these commands I get following error message in the chat:

“There was an error looking up your channel. Error: user not found.”

I already tried everyhing tutorial videos showed and searched here on NightDev.
I found not one single person who got the same problem.
Please help.

Have they logged in on the Nightbot website? They may need to first register an account with us.

This topic was automatically closed after 8 days. New replies are no longer allowed.