Viewers aren't seeing my bttv emotes, even though they have bttv

BetterTTV
1

I can see my emotes, but my viewers cannot, even though they have bttv installed. Is that by design?

2

No? Just curious, but why would you think thats the case?

Is it happening to all viewers or only some? Is the emote a gif, if so do they have gifs enabled? What’s your channel, i can see if i am able to view them.

3

none of my viewers can see it, and yes gif is enabled. My channel is https://www.twitch.tv/gamewithaquatix

4

Then your viewers do not have BetterTTV installed and they are mistaken.

5

Yes, the emotes on your channel are working fine on your channel, it would appear it is that your viewers don’t have BetterTTV as night says.

6

crazy! I had several of them last night say they have it. Do they have to have a certain option checked in bttv for it to show?

7

The only settings they would need to worry about are:

  • BetterTTV Emotes - Enabled by default, shows normal emotes

  • BetterTTV Gif Emotes - Not enabled by default, shows gif emotes.

8

Thanks, I re-submitted my emotes as .png, see if that helps…

9

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