Subscriber Alerts Won't Appear

Hey everybody,

I come on behalf of
I can get log files and other files if necessary, but the more work that I am able to do on her end without her having to turn off her stream, the better.
In short, her Subscriber Visual alert won’t appear, and I was wondering if there’s anything that I can do.

I know this isn’t a lot of information, but if anyone has anything to offer to help. Thank you so much.

Al the best,

Can you post the hosed URL for the sub alert?

She’s been using it for a while, and it just started to not work today.

The following also applies to sub alerts:

If it is still not working, please reset the alert, by toggling it off and on in OBS.

Thank you so much guys.

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