Song request broken

I’m using song request and it says it playing but can’t hear in stream. Can anyone help?

If you wish to stream requested music through your live stream, it must be sent through your live streaming software. OBS or XSplit must be configured to listen to the audio from the AutoDJ player. If you are streaming from PS4/Xbox One, then it is not possible to stream song requests from a device like a PS4 or Xbox One.