Problem with the donation alert

Hi i recently started streaming and I am growing very fast. I’ve had people saying they want to donate and people that are actually donating but the alert is not working. I have everything set up correctly with the alert to OBS because i previewed it and it works completely fine. I feel as if the problem is something with one of the accounts not being linked up or something. I receive the payment on paypal, but the alert won’t show up nor does it show up on stream tip. I made sure my email is confirmed on streamtip. I just don’t know what to do and cant seem to get it working? Any help or feedback would be greatly appreciated. Thank You!

Transactions seem to be working fine on your Streamtip account. You can login to your Streamtip account to look at what tips have been tracked by Streamtip.

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