No pormission for Emote

I wanted to add an emote and ask that person if i have the permission. She sayed yes and I don’t no why BetterTTV don’t accept that. Please help.

Make sure the emote is 28x28, 56x56, and 112x112 and png. What exactly is the problem?

That is the problem …

Send a clip of the streamer saying you can use this, or another sort of direct message i.e. twitter etc in order for it to be approved.

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