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Follower alert makes sound when previewing but no visual

My alert link is https://www.nightdev.com/hosted/follower-alert/?channel=dolphinos7&chroma=false&alert=https%3A%2F%2Fdl.dropboxusercontent.com%2Fs%2F2xmwaj8m9y42h3v%2Ffollow-alert-1462399455862.png%3Fdl%3D0&transition=fade&sound=https%3A%2F%2Fdl.dropboxusercontent.com%2Fs%2Fhr3tr7qxpewb19t%2Ffollow-alert-1462399456706.ogg%3Fdl%3D0&align=center&preview=true

when the I add preview = true it makes a sound but no visual appears even though one is set. Can anybody help me here?

The preview looks fine in the browser, make sure the CLR browser layer isn’t hidden under an other OBS layer. If it’s hidden change the order and move it up to the top.

heres a screenshot of my obs but its the only layer i have so i dont know what would be blocking it

Since it works fine in browser, it should work fine in OBS. Check that you are not modifying the CSS and have set the width and height as described in the setup guide.

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