Error with Regular Role

As a mod for a streamer, i was helping set up nightbot. Something i was trying to do was give regulars the ability to use some of the commands (since we originally had it to mods only to avoid spamming of commands).
I had all the commands that i wanted set to regulars…but when i went to give out the roles…it would not work
ex. !regulars add [username]
I’m not sure what went wrong but after doing the command the user still did not get the role (nightbot also doesn’t say anything about the user getting the role).
I have asked the streamer if there was something blocking the restrictions but they are unsure if there is.

Hiya, make sure the default !regulars command is enabled at:

Also if you have a custom command named !regulars it will overwrite the default functionality, delete the custom one here:

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