Error on start up

i am trying to use the stream tip alerter for windows but when i try to start it up i keep getting an error message

There was an error loading the Socket.io module. Please try restarting the application

This means that the app cannot connect to our web server. You should check that the application is not firewalled and that your computer’s proxy/vpn is setup properly (if you use one).

ummm the program has access through my firewall and i dont run no vpn or proxy would there be any ports that way need to be open ?

Unfortunately there’s not much we can do to help you in this case. For some reason the app cannot access our website, so unless you’re able to fix that you won’t be able to use our app.

that is weird any other program i use that connects to websites or the net works just fine :confused:

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