Emote erroneously rejected as a duplicate

[jdrf]

I’m uploading several emotes of the same character with different facial expressions and BTTV is rejecting one of them as a duplicate even though it’s not a duplicate.

The one on the left is the one I’m trying to upload, and the one on the right is what BTTV says it’s a duplicate of. These are both owned by my organization and have not been previously uploaded by another user.

I was able to upload the rest of my emotes (some of which are even closer to the original) without problems. Is there a workaround for this?

[xgerhard]

Hiya, I’ve seen this image pass by in the Discord, has this been solved already?

[jdrf]

Unfortunately not. The only solution we came up with was to change the colors on the emote, which isn’t an option since this is an official mascot. (JDRF is a type 1 diabetes charity.)

I figure I need someone at BTTV to override the algorithm but don’t know how to go about requesting that, if it’s even possible.

[night]

I’ve pushed a change so that duplicate emotes don’t apply to the same uploader. This should help against this particular situation.

[jdrf]

Thank you! I was able to upload it.