Hi everyone. I am a relatively new streamer and have been having a great time streaming. The last month there has been a viewer that has donated a couple hundred bucks over dozens of transactions. Tonight, I came home to see that they have a chargeback filed with paypal for some of the larger transactions.
Does anyone have any advice for how to handle this situation with Paypal? How did you try to resolve it and what was the outcome? I’m honestly ok if i’m out the money… even though I do feel it’s rightfully mine. I do have the streamtip screenshots from where they even left a message with each donation. Clearly it wasn’t an ‘accident’ or a ‘fraudulent charge’ in any way. They definitely meant to donate the money through streamtip.
Just looking for some guidance so I know what to expect. It’s disheartening to put time into something and feel like streamers can easily be taken advantage of. I’m hesitant to use streamtip if streamers have no protection or rights in this scenario! Thanks for your help/advice!