Commands Not Working

I am trying to create a poll on a friends stream, i am a moderator. I have used the command !poll Name | Option1 | Option2 |Option3 with no luck.
I have also tried to use !uptime with no luck. Am i doing something wrong? am i missing a step? I feel that i followed the instructions correctly, help please.

Check whether you have !poll enabled here: Nightbot

!uptime is not a default command. You need to make the command yourself. Here is an example:

!commands add !uptime Stream uptime: $(twitch $(channel) "{{uptimeLength}}")

https://docs.nightbot.tv/commands/variables/twitch

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