Cant see BTTV emotes/GIFS in the menu

I have both the emotes and GIFs turned on and the menu option on. I can see the emotes in chat, and if i type the emotes in I can see them, but nothing comes up in the menu. All i see are Twitch emotes. I have tried uninstalling and reinstalling and nothing seems to work. It seems to have started when the Halloween emote add-ons went live the other day.

BTTV emotes do not show up in the twitch emote menu, there is a different option for our own emote menu that you should be using. In the settings it is called “Emote Menu”

And in chat it will look like this:

Sorry I guess I didnt say it right, but i have that enabled already.

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