Can't log into stream tip alerter!

Literally what happens is I put in my client ID and access code. Just copy and paste them and nothing happens. It still says bad login configure login credentials all that stuff. At first I thought it was because I forgot to pay my monthly invoice but I paid it and the same problem still occurs. Please help!

Please search before posting.

http://community.nightdev.com/t/streamtip-login-credentials-not-working/1430