BTTV Pro refunded itself?

BetterTTV
1

So I got BTTV Pro in the morning and it was working fine, I go to sleep (my sleep is messed) wake up and I don’t have Pro anymore and I was refunded half-ish (rest is being held apparently).
Obviously I can’t buy it again, it doesn’t let me.
What’s the deal?

I have a few theories as to why but obviously I can’t know for sure.

  1. I canceled it after reading it would still keep going (so I didn’t want it to renew if I forgot about it) perhaps it bugged out and the payment didn’t fully go through when I did cancel it.
  2. I didn’t provide my address and phone number because I felt like that information wasn’t needed for the service.
    //Sorry if this isn’t the right place to talk about this but it’s not obvious where to contact about this stuff.
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Using invalid payment information is fraud, and your order was probably refunded for that reason.

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But it went through paypal, which has my info on there(Not credit/debit card which I would of for that reason). It seemed kind of weird in that sense to also put my info infront of that.
A weird payment service I suppose, so I guess whenever the refund clears up I’ll just provide the info properly.

//I’m hoping it at least lets me try again and didn’t just outright blacklist me for this one off bump

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