betterTTV emotes not showing up

my betterTTV emotes are not showing up. can someone help?

Make sure the relevant settings are toggled on in your BTTV settings. If the emotes setting is on and they’re still not showing up, try clearing your cache.

i made sure the relevant setting were on and tried clearing the cache and it didn’t help. I even downloaded a new browser and added the bttv extension but they still don’t show up.

https://imgur.com/LochQ5u seems good here for me :confused:

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